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Shipping Info

DELIVERY

Orders place Monday - Friday by 4pm will be dispatched same day, using your preferred shipping option. 1st Class takes 1-2 business days, while 2nd Class takes 3-5 business days.
Orders placed after 4pm Friday - Sunday will be dispatched on the following Monday or, in the case of of Bank Holidays, following Tuesday. Shipping to UK mainland only.

SHIPPING COSTS
We offer free shipping on orders over £75.00. Standard delivery costs for orders below £75.00 are £3.50 for 1st Class Royal Mail and £2.95 for 2nd Class. Items that are of a size or weight that exceeds those of a standard small package, such as hockey sticks or weights, will incur a higher postage cost details of which will be calculated and shown at the checkout.

Click & Collect

At our checkout page you can choose 'Click & Collect' from the delivery options. This allows you to buy online and pick-up in store without having any delivery costs. When you choose this option, you will receive an email once your order has been processed and is ready to collect. Please do not attempt to collect your order until you have received that email. When you come to collect, you'll also need to bring your order confirmation (an email on your phone is fine) and some photo I.D. Click and Collect orders should be collected from our main store at Leisure Time Sports, 52 Market Street, Haddington, East Lothian, EH41 3JG.

Returns

We operate a 28-day returns policy, during which time items can be returned for exchange or refund provided you can provide your receipt or order packing slip. Without a receipt or packing slip, we will be unable to accept your return. Items for return or exchange must be un-used and in their original packaging with all tags attached.

Online orders can be returned in-store or online. To return without coming in-store, simply email
Customer Service and we will email you back return instructions.
Unsolicited returns will not be accepted. Returns should be addressed to: Returns, Leisure Time Sports, 52 Market Street, Haddington, East Lothian, EH41 3JG.

Exchanges

Online orders can be exchanged in-store or by mail.

IN-STORE EXCHANGES

To exchange an online purchase in store, simply bring the item along with your packing slip, select what you want to swap for and we'll process your exchange there and then.

EXCHANGES BY MAIL

In order to help us process your exchange as quickly and efficiently as possible, please contact Customer Service before sending anything back to us. When you do send your item to us, please include your packing slip and write on it what you wanted to exchange it for. Return postage is paid by the customer, however you will not be charged postage for the replacement item being sent out.

Returns should be addressed to: Returns, Leisure Time Sports, 52 Market Street, Haddington, East Lothian, EH41 3JG.

Customer Service

DAMAGED/FAULTY ITEMS
We take great pride in providing high quality products, however if your item arrives and you find it to be damaged or faulty please email Customer Service with your order number and details of the issue and we will be glad to assist with a replacement.

QUESTIONS
Should you have any other questions about our products, delivery or services, please email Customer Service or call us on 01620 822 757. Our normal opening hours are Mon-Sat, 9am-5pm.

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